Specialists in sash window cord and balance repairs.
A professional service at affordable prices with punctual appointments.
Our Services
Sash Cord Repairs
Sash Cord broken or missing? Will your window only stay up by using a stick to prop it open? Does it require a huge effort to slide your windows up or down? Or have you just given up using the window?
The ropes connect to counter-balance weights inside the window frame and need to be correctly calibrated. We will take the window out, fix it all up and get it moving perfectly again. We can visit free of charge to give a full assessment of what remedial work is required.
Sash Window Fasteners
If your sash window is rattling in the wind and / or draughty it maybe because the top half and bottom half of the window are not closing tightly against each other. Does your window either have no fastener to close your window or is it old and rusty? Maybe it’s there but doesn’t close the window. Over time with windows of this age often the top half and bottom half of the window become misaligned and the fastener can no longer close. We can fit new polished brass fasteners to not only allow the window to be locked but to look beautiful too!
Security Locks for Windows or Doors
It’s an easy thing to overlook but can be costly. If your windows are at ground level or easy to reach from the outside you can have peace of mind by having easy-to-operate push locks fitted to your windows. Often they can be installed with a closed position as well as open but locked positions. This allows for ventilation whilst keeping the window securely locked. If requiring multiple locks we will ensure they all operate from one key.
Sash Balance Repairs
Sash balances are the more modern alternative to sash cords. They are tube-like devices which run inside the edge of the window (see photo) and provide the required tension to allow the window sash to move easily up and down. When these malfunction they need to be replaced. We will visit to assess and ensure that the correct new balances are ordered and installed so that you can get your windows sliding up and down smoothly again.
Window Fittings & Hardware
We can replace or install window
- locks
- handles
- catches
- sash fasteners
- sash lifts
Security Stays
For timber, aluminium or uPVC windows. The existing hinge or stay fittings of the window may allow the window to open fully. Good for lots of fresh air but not good security. Security Stays have the handy feature (when properly installed) that they can be set to operate in two ways. They can be set to allow the window to be opened just enough for letting air in but not enough to let any intruder gain access. They can also be disengaged but only by you from the inside. This lets you open the window as much as you like but when you go out the stay can be set to security mode again. It’s a simple click on or click off operation. These must be installed correctly - we have seen many which are incorrectly installed and so don’t allow the two modes of operation.
Handles
If you can feel a draught coming in through a closed window then it is most likely that the handles are not closing the window tightly enough. They tend to work loose after a few years use.
Colin is very knowledgeable about his craft and takes care to offer a professional service. He communicates well, and if he is going to be a little delayed in arriving he lets you know. He works hard and clearly takes pride in a job well done. I would recommend him to others seeking window sash repairs.
Helen Wyn - Mt Cook
Colin made a wonderful job of repairing three old double-hung sash windows in my Te Aro apartment. Each window had its own set of problems and Colin was able to return them all to easy operability with the installation of new sash cords, additional weights to re-calibrate them following some re-glazing, and some brush-seal to deal to the rattling.
Colin provided a highly professional service with excellent workmanship and great communication - and, all at reasonable cost. I highly recommend Colin to anyone who loves the old double-hung sash windows and wants theirs to be treated kindly. I am hoping to engage Colin’s services again in the new year for repairs to another troublesome window or two.
Kay MF Te Aro
Very happy with the work done by Colin from Wilton Sash Window Repairs. Would highly recommend his specialist/expert repair work to anyone considering having their old windows working again.
Viki Callahan-Wallace, Levin
Colin did an amazing job fixing my five sash windows by replacing cords, sanding, painting, adding counter weights - they all open like a dream now! Colin provides an excellent service for a very good price. I highly recommend Colin's expert skills to others!
Julia Agar, Northland
We recently had the windows in our house retrofitted with double glazed windows. We had two Sash windows that could not be opened due to the heavier weight of the window pane. Colin came to the rescue and done an amazing job, replacing the Sash ropes, adding the required weights to make the window operational again, and also replaced the catches with new gold ones. Colin was extremely polite and proffessional. There was no mess left behind and the windows look brand new. Highly recommend Wilton Windows for this service.
Shyam Masala, Hataitai
Colin is fantastic with sash windows, ours are now operating much, much better! And we are now healthy homes compliant.
Polly Miller, Mt Cook
Repair was made to two early last century sash cord windows. The work needed surrounding architraves and beading to be removed as well as the windows to access the sash cord and counterweights. Removing old paint, sanding, painting, refitting sash cord and weights, draft-strips, windows and surrounding timber sections. A very impressive job and the windows operate like new.
Vaughan Crimmins, Karori
Colin replaced all of the sash cords in our early 1900s home. Very professional, did an excellent job and a pleasure to deal with. Our windows are fully operational again. They are a delight to use after years of clunky operation. Would not hesitate to use Colin again. Highly recommend.
Glenn Cocker, Masterton
Colin replaced the weights in our sash windows which had been recently double glazed. He done a fantastic job and was very easy to deal with, would highly recommend Colin for any window repairs needed
Caolan Keegan, Newlands
Great to have an expert in double hung windows to fix them. Our house is over 100 years old and has original windows in several rooms which we’d like to think will still be working in 100 years. Colin is well organised and experienced, providing a trusted service.
S Snively, Kelburn
Quality job, done very tidily in the timeframe promised.
Paul Chambers, Kelburn
We had some double glazed windows fitted into sash windows but were not told by the company that they would be too heavy to open once fitted which was annoying. Lucky for us Colin came & fitted new weights & locks to the windows. Given they were so old, he had to problem solve a lot of issues in an old villa. Colin was calm, professional, informative & went the extra mile to make sure we got the result we wanted. He even fixed up some of damage from the window guys. I only wish I had got him involved at the start of the job. Thank you Colin. We would have no hesitation to recommend Colin to others.
Nadine / John Coulter, Hataitai
Colin was great to work with. An excellent and clear communicator with both quoting and updating us as the job progressed. We would not hesitate to recommend Wilton Windows to anyone.
Carl Robertson, Mt Victoria
“Colin from Wilton Windows is a lovely man, very helpful, great service, and top quality work. I highly recommend his services for any work required on sash windows. He restored a sash window that hadn't been functional for over 15 years! Top quality bloke and services!”
— CATHERINE BUCHANAN, TE ARO
“Colin from Wilton Windows is definitely an awesome problem solver when it comes to
repairing broken cords on sash windows. Great communication, care and repair. I’ve fallen back in love with our character home. Would recommend your work Colin to anyone.”
— PAUL AND PAULA THOMPSON, KARORI
“Colin was very easy to deal with - coming out to Kapiti was no problem. He did a very thorough and professional job repairing and rejuvenating our very tired sash windows. I would highly recommend his services.”
— HELEN HORRELL, KAPITI
"We are very pleased with the work you did on our window stays and would not hesitate to recommend Wilton Windows for this type of work.”
— TED RABA, WADESTOWN
"Colin did a full service for 20 of our old and worn out sash windows. Most of which had either ceased up or the cables snapped completely. He did an absolutely amazing job and I felt very comfortable leaving him to it in the house when I went back to work. He is a friendly, trustworthy and skilled professional and I would ask him back every time I needed work done on our windows."
— LENA SCANLAN, MIRAMAR
"Colin did an excellent job repairing our sash window. He was very thorough and professional and left the window looking as good as new. Would recommend him."
— SUE BRAMLEY, KARORI
“I employed Colin to address numerous issues at my historic railway cottage. Colin came to the house for a thorough consult and gave me a clear idea of what was needed. He was able to get on to the job in good time and worked with focus until everything was done even when this meant having to rearrange his schedule to accommodate unforeseen problems. Colin sorted out our numerous window issues including new sash cords, broken panes, rotten frames, deteriorated putty and poorly fitting sashes that rattled in the wind and did so with professionalism. Everything is now in good shape thanks to Colin. I found him to be very personable and easy to work with and the price fair. I have recommended Wilton Windows to neighbours and would certainly employ them in future.”
— NANCY FULFORD, NGAIO
“We had a number of sash windows that wouldn’t work or were dangerous and in a sorry state...they now all work well. Colin replaced broken cords, tidied up latches and made blocks to stop some top windows dropping (as requested). Colin explained how he would repair each window (knows his trade well), completed the job in a timely manner and left areas tidy. Great to have the windows working! We would recommend Wilton Windows to anyone looking to repair sash windows - great service. ”
— JULIA ROBERTS, KARORI
"Great communication, really prompt service and high quality work. Would definitely recommend Colin and Wilton Windows."
— SARAH KENWARD
"Colin is quick to respond, honest advice, good value, and trustworthy to come into my home 😊.”
— RIRI WILSON, ARO VALLEY
"Thoroughly recommend Wilton Windows’ services. Colin was prompt to reply, courteous and professional.”
— BARABAR HAMPTON, KHANDALLAH
"Colin did a great job at fixing my window which had come away from it's hinge. He kept me well informed as to when he would be available to do the job and, even better, let me know when he was running a little bit late."
— CHRISTINE CHAPMAN, NEWTOWN
"I had been searching for a window repair for over a year. I had other companies come and never get back to me with a quote. Colin was able to give me an accurate quote over the phone and fixed them within a week. With new ventilation laws coming into place for rental properties I was so glad to finally get this sorted."
— ROSLYN HUGHES, WADESTOWN
"Wilton Windows replaced some sash cords for us. Colin was prompt to come and have a look at the job and was easy to work with. He completed the job efficiently. We were very pleased with the result."
— TIM, ARO VALLEY
"We needed help repairing a number of old drop sash windows, as well as replacing some rotten beading. Colin did an expert job and was easy to communicate with, and his charges were reasonable. I’d be happy to recommend Wilton Windows."
— PETER, KELBURN
"Colin was great to deal with and performed a very tidy job with both replacing a broken window pane and replacing sash cords"
— DANY H, NORTHLAND
"Window repair work is very specialised and it was with great joy that I found a professional like Colin (Wilton Windows) to deal with my window issues. He came to my home and suggested a fix and a timeline and that was it. Sorted. I just left it to Colin to complete the job and I am very happy with the result. Great work, thanks Colin."
— NICK TANSLEY, WILTON
"Happy to recommend Wilton Windows. Colin was professional and prompt (even turned up on a weekend). He managed to skillfully resurrect several character windows that we thought we’d need to replace. He worked to a tight frame and understood our budget."
— BECKY LUCK, NEWTOWN
"Colin from Wilton Windows did a great job easing several windows and their locks in our period home. We were impressed by his measured approach, craftsmanship, and ability to troubleshoot unexpected complications. We recommend him wholeheartedly to anyone who wants good workmanship at a very reasonable price.“
— HELEN, KARORI
The cord on one of my sash windows had snapped and the window wouldn’t stay up. Colin’s repair job was prompt, tidy, and the window works perfectly now! Thanks Colin. I recommend your services to anyone with old sash windows!
— JO, ARO VALLEY
"Colin from Wilton Windows did a great job fixing my windows and doors. This was no easy job. The house in 140 years old! But Colin approached the task with a great attitude and was a true professional. I give him a 10 out of 10."
— JEFF, ROSENEATH
"Thanks to a lot of hard work by Colin from Wilton Windows I’m thrilled to finally have all my sash windows working again."
— BELINDA, THORNDON
"Colin from Wilton Windows did a terrific job fixing the hinges on my colonial windows and then gave them a first class clean inside and out. Will get him back on a regular basis and would highly recommend him. Good man, good service, and a great price to do the job."
— JEREMY, WILTON
“Our older style house in Ngaio needed window hardware replaced and window seals to stop draughts. Colin provided excellent service. We are pleased with the outcome.”
— ROB HANDYSIDE, NGAIO
“Highly recommend Wilton Windows – we had all kinds of problems with windows not staying up and not able to be opened. Colin came right on time, fixed the windows and did some other work which wasn’t in the quote. We are very happy with his service.”
“I’m happy to recommend Wilton Windows – our windows were in a poor state with rotten sills and the ropes missing so we couldn’t keep the windows open. They came on time fixed everything up and cleaned up nicely afterwards..”
“Brilliant, have Colin back anytime. My windows which we couldn’t have open slide up and down perfectly now.”
“We can recommend Colin from Wilton Windows- he replaced old faulty handles on all our windows and they now close well and we don’t have to suffer draughts anymore.”
“Wilton windows did a fantastic job replacing the faulty spring things on the side of the window which stop the window falling down. Very impressed and recommend his repair services.”